Refund policy

Last updated: October 4, 2026

Mukta Fragrance is the trade name (DBA) of A Joshi Trading LLC, a Texas limited liability company. We want you to love every fragrance you buy from us. If something isn't right, this policy explains how returns, refunds and exchanges work.

Return Windows at a Glance

  • Damaged, defective or wrong items: must be reported within 24 hours of delivery.
  • Unopened items: returns accepted within 3 days of delivery.
  • Opened items: no returns.
  • Return shipping: paid by the customer.

Requests made after these windows cannot be accepted.

Return Eligibility

Because fragrances are personal-care products, for hygiene and safety reasons an item is eligible for return only if it is:

  • Unused, unopened and unsprayed, with the original factory seal / cellophane wrap intact;
  • In its original box and packaging, in the same condition you received it;
  • Requested within 3 days of delivery; and
  • Accompanied by your order number or proof of purchase.

Non-Returnable Items

  • Opened, used, sprayed or tested fragrances;
  • Samples, decants, travel sprays and gift sets that have been opened;
  • Items marked "Final Sale", clearance or deeply discounted items;
  • Gift cards;
  • Items returned without our prior return authorization; and
  • Return requests made after the return windows above.

Damaged, Defective or Wrong Items

Please inspect your order on arrival. If an item arrives damaged, leaking, defective or is not what you ordered, email us within 24 hours of delivery with your order number and clear photos of the item, packaging and shipping label. Once verified, we will send a replacement or issue a refund for the affected item. No need to return a broken or leaking bottle unless we ask you to.

How to Start a Return

  1. Email rajeshwari@muktafragrance.com with your order number, the item(s) you wish to return and the reason, within the return window above.
  2. We will reply within 1–2 business days with your return authorization and the return address.
  3. Pack the item securely in its original packaging and ship it using a ground service with tracking (perfume is a flammable liquid and cannot travel by air).

Packages sent without a return authorization, or to the wrong address, may not be accepted.

Return Shipping Costs

Return shipping costs are paid by the customer for all returns. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected (usually within 3–5 business days of arrival), we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the credit to appear.

If you have not received your refund after this time, please check with your bank first, then contact us.

Exchanges

The fastest way to get a different item is to return the eligible item and place a new order. If you need help with an exchange, contact us and we will be happy to assist.

Order Cancellations

Orders can be cancelled free of charge any time before they are shipped. Once an order has shipped, it can no longer be cancelled, but eligible items can be returned under this policy.

Contact Us

A Joshi Trading LLC d/b/a Mukta Fragrance
Austin, Texas, United States
Email: rajeshwari@muktafragrance.com